About

Scope

Standardization in the field of “transaction assurance in e- commerce related upstream/downstream processes”, including the following:

  • Assurance of transaction process in e-commerce (including easier access to e-platforms and estores);
  • Protection of online consumer rights including both prevention of online disputes and resolution
    • process;
  • Interoperability and admissibility of inspection result data on commodity quality in cross-border e-commerce;
  • Assurance of e-commerce delivery to the final consumer.

Quick links

Sustainable Development Goals

This committee contributes with 5 standards to the following Sustainable Development Goals:

1
No Poverty
3
Good Health and Well-being
8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure
10
Reduced Inequalities
11
Sustainable Cities and Communities
12
Responsible Consumption and Production
16
Peace, Justice and Strong Institutions
2

Published ISO standards *

5

ISO standards under development *

17
Participating members
19
Observing members

* number includes updates

Reference Title Type
ISO/TC 321/CAG   Chair's Advisory Group Working group
ISO/TC 321/SG 1   Survey Working group
ISO/TC 321/SG 2   Future work Working group
ISO/TC 321/TG 1   Awareness, communication and engagement Working group
ISO/TC 321/WG 1   Foundations Working group
ISO/TC 321/WG 2   Framework Working group
ISO/TC 321/WG 3   Online dispute resolution Working group
ISO/TC 321/WG 4   Evaluation Working group
Liaison Committees to ISO/TC 321

The committees below can access the documents of ISO/TC 321:

Reference Title ISO/IEC
ISO/IEC JTC 1/SC 27 Information security, cybersecurity and privacy protection ISO/IEC
ISO/IEC JTC 1/SC 31 Automatic identification and data capture techniques ISO/IEC
ISO/TC 68 Financial services ISO
ISO/TC 68/SC 8 Reference data for financial services ISO
ISO/TC 154 Processes, data elements and documents in commerce, industry and administration ISO
ISO/TC 176 Quality management and quality assurance ISO
ISO/TC 228 Tourism and related services ISO
ISO/TC 286 Collaborative business relationship management ISO
ISO/TC 289 Brand evaluation ISO
ISO/TC 290 Online reputation [STANDBY] ISO
ISO/TC 292 Security and resilience ISO
ISO/TC 298 Rare earth ISO
ISO/TC 315 Cold chain logistics ISO
ISO/TC 324 Sharing economy ISO

 

Liaison Committees from ISO/TC 321

ISO/TC 321 can access the documents of the committees below:

Reference Title ISO/IEC
ISO/IEC JTC 1/SC 27 Information security, cybersecurity and privacy protection ISO/IEC
ISO/IEC JTC 1/SC 31 Automatic identification and data capture techniques ISO/IEC
ISO/TC 68 Financial services ISO
ISO/TC 154 Processes, data elements and documents in commerce, industry and administration ISO
ISO/TC 286 Collaborative business relationship management ISO
ISO/TC 298 Rare earth ISO
ISO/TC 315 Cold chain logistics ISO
ISO/PC 317 Consumer protection: privacy by design for consumer goods and services ISO
ISO/TC 324 Sharing economy ISO
ISO/PC 329 Consumer incident investigation guideline ISO

 

Organizations in liaison (Category A and B)
Acronym Title Category
GS1 GS1 A
ICDPASO International Commercial Dispute Prevention and Settlement Organization A

Organizations in liaison (Category C)

C liaisons participate at the level of a Working Group

Acronym Title Category
The World Bank The World Bank Group C
Date Month Location TC/SC Note
30 May 2024 Virtual () ISO/TC 321  

* Information definite but meeting not yet formally convened
** Provisional

ISO/TC 321 - Secretariat

SAC [China]

Standardization Administration of China
No. 9 Madian Donglu, Haidian District
Beijing 100088
China

Tel: +8610 8226 2644
Fax: +8610 8226 0660
Web:

ISO/TC 321 - Twinned Secretariat

AFNOR [France]

Association française de normalisation
11 rue Francis de Pressensé
F-93571 La Plaine Saint-Denis Cedex
France

Tel: +33 1 41 62 80 00
Fax: +33 1 49 17 90 00
Web:

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  5. ISO/TC 321