Abstract
This document defines and establishes methodologies for a set of indicators to steer and measure the performance of city services and quality of life. It follows the principles set out in ISO 37101 and can be used in conjunction with ISO 37101 and other strategic frameworks.
This document is applicable to any city, municipality or local government that undertakes to measure its performance in a comparable and verifiable manner, irrespective of size and location.
Read sample
Preview this standard in our Online Browsing Platform (OBP)
General information
-
Status: PublishedPublication date: 2018-07Stage: Close of review [90.60]
-
Edition: 2Number of pages: 121
-
Technical Committee :ISO/TC 268ICS :13.020.20
- RSS updates
Life cycle
-
Previously
WithdrawnISO 37120:2014
-
Now
Got a question?
Check out our FAQs
Customer care
+41 22 749 08 88
Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)